The website you can't touch
Every small change to your website means an email, a wait, and sometimes another invoice.
Hands-on help for owner-managed businesses
More of the work you love.
Less of the work you don't.
We help you put Claude to work, and stay with you until it sticks.
SetUp Surgery · free
Send us the job you'd love to hand over.
A personal reply from Mark or Louise within three working days.
We run ours on Claude
Sound familiar?
The work you don't love usually looks like this.
The bill you keep meaning to question
The supplier you've used for years, and the phone call you've been putting off.
Systems that don't talk to each other
Copying details from one place to another, by hand, every single time.
The admin that eats your evenings
Quotes, follow-ups and paperwork that pile up once the real work is done.
The newsletter nobody has time for
You know you should keep in touch with customers. It never quite makes the top of the list.
Being invisible when people ask AI
Customers are asking ChatGPT for recommendations. If it can't read your website, it won't suggest you.
We take jobs like these off your hands, usually by moving them into a simple automation or a tool built with Claude. Where software doesn't help, plain common sense does.
How we work
Hands-on help, with AI where it fits.
A proper conversation
We start with a chat about your business and the jobs you'd happily never do again. No pitch, no jargon.
We do the work, with you
Usually a half day or a full day at a time. We tell you what it'll take, and what it'll cost, before we start.
We stay through the change
Then it's your choice. We stay until you and your team can run it yourselves, or we keep running it for you.
Client stories
Real businesses. Real work.
I always knew what that bill was costing us. What stopped me wasn't the money, it was the risk of losing years of people being able to find us. Once Mark had moved everything across and shown me nothing would break, the decision was easy, and he sat with me while I made the call to Yell.com. Now I've got a website I'm proud of, I can change it myself whenever I want, and the savings go straight back into the business.
Mark made automating our guest access incredibly simple, taking the stress out of the setup and ensuring the new system fit perfectly with how we run things. His support has been brilliant both during the transition and since we've gone live, giving me total confidence that everything is working exactly as it should.
SetUp Surgery · free
Send us the job you'd love to hand over.
It matters, it has to be done, but it takes far longer than it should. Tell us about it and you'll get a personal reply from Mark or Louise within three working days, with how we'd take it off your plate and something you can try straight away.
- oneTell us the job. A few lines is plenty.
- twoMark or Louise looks at it. A personal reply, never an automated one.
- threeYou get a plan back. Written, or a short video, within three working days.
Who we are
Mark and Louise Stevenson
We're a husband-and-wife team based in Hereford, and we've been building businesses together for over a decade. We built and sold a coworking space, and we built and sold a wellness app. We know what it's like to be the person doing everything.
Mark is the builder: websites, systems and automations that actually work. Before this he spent years in business change, running large projects and product migrations, mainly in financial services. Louise is the communicator. Her background is strategic communications across central government and financial services, including Lloyds Banking Group, and she makes sure the change works for the people who have to live with it. Between us, we cover the bit most businesses get stuck on. Doing it, and then making it stick.
Our full story →Other ways we can help
Something more specific in mind?
AI Ready · from £97
Get found by AI
We make your website readable for ChatGPT, Google AI Overviews and Perplexity, so they can recommend you. One-off payment, done for you.
Find out more → For coworking and hospitalitySalto KS automation
Someone books, they get access. When their time's up, access stops. We connect your bookings to your Salto KS doors so nobody has to.
See how it works →Tell us about the work you don't love.
Send us a line or two about your business. We'll reply within one working day to find a time to chat.